Terms of Use

Terms & Conditions

Public Scheduled Training Event – Booking and Cancellation Terms & Conditions

  • Booking cannot be confirmed until payment is received or Institutional  Purchase Order Number is supplied.
  • Please complete a separate form for each delegate.
  • Cancellation of confirmed booking, 6 working days prior to course due date will incur the FULL course fees. It is advisable for a replacement delegate to take the place.
  • Non-attendance will be charged for the FULL fees, unless cancellation is made 8 or more working days before course due date.
  • Where 8 or more working days notice is given, credit note will be issued for delegate to either attend a future event or a refund given.
  • Where payment is made by credit/debit card via online payment system, a processing fee of 1.4% may be deducted.
  • A full refund (without processing fee) is made if payment is made through Bank Transfer.

Client Site Training –  Booking and Cancellation Terms & Conditions

  • Booking cannot be confirmed until Institutional Purchase Order Number is supplied, or payment assurance is given in writing or by email in situations where purchase order number cannot be provided.
  • Cancellations of confirmed booking 4 working days to course due date will incur the cost of committed expenses, such as train fare and accommodation. Reschedule date will be required otherwise 50% of the training fee is additionally charged.
  • Cancellation within 24 hours of course due date will be charged at the full invoice amount.

One-to-one Training or Service – Booking and Cancellation Terms & Conditions

  • We required at least 2-working days notice for confirmed meeting date and time to be changed.
  • A cancellation notice should be given at least 3 working days otherwise a part payment is required.

Enquiry Response Time

We promise to respond to your enquiry within 48 hours.